Refund policy

REFUNDS

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond AGIOGRAFIA ICONS’s control and unfortunately some card issuers may take up to 10 days to reallocate your funds. If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties, you will need to contact your local customs authority directly to claim these duty charges back. As all our icons are custom made and many of them painted after your order, there is not an option for exchanging.

 

E.U. Orders

In case of a Return request :

  1. 14 days to request a return — from delivery of the last item
  2. 14 days to send the item back — after submitting the return request
  3. 14 days to receive a refund — after you receive the returned item
  4. Shipping is paid by the customer
  5. All items and the original packaging have to be intact
  6. Most of our icons are custom made after the customer's order. The return policy applies to artworks that are not made to order (ready to ship reproduction icons)
  7. Link : https://account.agiografiaicons.com/orders